Privacy policy
This Privacy Policy outlines the procedures by which Eden Stone Designs® Ltd. ("the Site," "we," "us," or "our") gathers, utilizes, and reveals your personal information when you engage with our services, visit our website, or make a purchase from www.edenstonedesigns.com ("the Site") or communicate with us in any other manner (collectively referred to as "the Services"). For the context of this Privacy Policy, the terms "you" and "your" pertain to you as the user of the Services, encompassing customers, website visitors, or any other individuals whose information we have collected in accordance with this Privacy Policy.
Please review this Privacy Policy thoroughly. By utilizing and accessing any of the Services, you consent to the collection, utilization, and disclosure of your information in accordance with the provisions outlined in this Privacy Policy. If you do not agree with this Privacy Policy, kindly refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically, including modifications to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, with the "Last updated" date updated accordingly, and any additional steps required by applicable law will be taken.
How We Collect and Use Your Personal Information
In the course of providing Services, we gather personal information about you from various sources, as detailed below. The type of information collected and utilized varies based on your interactions with us.
Aside from the specific purposes outlined below, we may utilize collected information to communicate with you, provide Services, fulfill legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of users or others.
What Personal Information We Collect
The personal information we collect depends on your interaction with our Site and Services. When we refer to "personal information," we mean data that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal information we collect.
Information We Collect Directly from You
Data submitted directly through our Services may include:
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Basic contact details (name, address, phone number, email).
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Order information (name, billing/shipping address, payment confirmation, email, phone number).
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Account information (username, password, security questions).
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Shopping information (viewed items, cart content, wishlist additions).
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Customer support information (messages sent through the Services).
Certain Service features may require direct provision of information. Electing not to provide such information may limit your access to these features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data includes details about accessing the Site, account activity, device information, browser details, network connection information, and IP address.
Information We Obtain from Third Parties
Information about you may be obtained from third parties, such as vendors, service providers (e.g., Shopify), and partners, who may collect data on our behalf. Any third-party information acquired adheres to this Privacy Policy. We are not responsible for third-party information accuracy or their policies/practices.
How We Use Your Personal Information
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Providing Products and Services: Personal information is used to fulfill contracts, process payments, manage accounts, arrange shipping, facilitate returns/exchanges, and enable reviews.
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Marketing and Advertising: Personal information may be used for promotional purposes, including marketing communications via email, text, or postal mail, and displaying targeted advertisements.
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Security and Fraud Prevention: Personal information is employed to detect, investigate, or address potential fraudulent, illegal, or malicious activities. Users are responsible for safeguarding account credentials.
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Communicating with You: Personal information is used for customer support, improving Services, and maintaining a responsive business relationship.
Cookies
Like many websites, we use cookies on our Site. Specific information about the cookies related to powering our store with Shopify is available at https://www.shopify.com/legal/cookies. Cookies optimize Site functioning, improve Services, and aid analytics. Third parties and service providers may also use cookies to enhance services, products, and advertising on our Site and other websites.
Most browsers accept cookies by default, but user settings can be adjusted to remove or reject cookies. Note that doing so may affect user experience, potentially causing issues with features and functionality.
How We Disclose Personal Information
We may disclose personal information to third parties under specific circumstances:
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Vendors and third parties providing services on our behalf.
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Business and marketing partners, including Shopify.
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With user consent or as directed/requested by users.
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Within our corporate group for business purposes.
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In business transactions like mergers or bankruptcy, or to comply with legal obligations.
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As required for Services protection, rights enforcement, or user/other rights.
In the past 12 months, the following categories of personal information (denoted by *) have been disclosed:
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Identifiers (basic contact details, certain order and account information).
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Commercial information (order information, shopping information, customer support information).
Internet or similar network activity (Usage Data).
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Recipients include vendors, third-party service providers, business and marketing partners, and affiliates.
User Generated Content
Services may enable posting of product reviews and user-generated content, accessible publicly. We don't control third-party access to publicly shared information, and privacy/security cannot be guaranteed. We aren't responsible for publicly shared information accuracy, use, or misuse.
Third Party Websites and Links
Our Site may link to third-party websites/platforms. Users following such links should review respective privacy/security policies and terms. We aren't responsible for third-party site privacy/security or information accuracy.
Children’s Data
The Services are not intended for children, and we don't knowingly collect personal information about children. Parents/guardians can request deletion of their child's provided information.
Security and Retention of Your Information
Perfect security isn't guaranteed, and information sent to us may not be secure in transit. Unsecure channels for sensitive/confidential information are discouraged. Information retention duration depends on factors like account maintenance, service provision, legal compliance, dispute resolution, and contract enforcement.
Your Rights and Choices
Depending on your location, you may have certain rights related to your personal information. These rights, while not absolute, include access, deletion, correction, portability, processing restriction, consent withdrawal, and appeal of decision. Communication preferences can be managed, and opting out of promotional emails is possible. Exercise rights on our Site or contact us using provided details. Discrimination for rights exercise is prohibited.
Complaints
Complaints about personal information processing can be directed to us. If unsatisfied with our response, users may appeal (where applicable) or contact their local data protection authority. Contact us to info@edenstonedesigns.com
International Users
Personal information transfer, storage, and processing may occur outside the user's country, including the United States. Processing involves staff, third-party service providers, and partners in these countries. If personal information is transferred out of Europe, recognized transfer mechanisms like the European Commission's Standard Contractual Clauses will be relied upon unless adequate protection is ensured.